Frequently asked questions
If you currently have a question, the answer is probably here. If not, contact us by e-mail at support@mysameo.com
How long does it take to receive an order?
Our average delivery times are between 7 and 13 working days, and for some products we can deliver in less than a week. To avoid high storage and labour costs, we work directly with our producers, so there are no intermediaries. This means we can offer you really competitive prices compared with what you might find in a physical shop.
Where do we deliver and what are the delivery costs?
We deliver anywhere in the world, and our delivery charges are FREE.
Who delivers my item and what are the delivery times?
Your items will be delivered via your local post office, according to the terms and conditions of your local post office.
What happens if nobody's home?
Don't worry, your items will be left in your post box if they are small enough. If not, your parcel will be left at your post office where you can collect it.
I've given the wrong delivery address. What should I do?
Don't panic, if your order has not yet been dispatched, contact us immediately and we will be happy to update your details. Otherwise, in accordance with our general terms and conditions of sale, once an order has been dispatched from our warehouse, no further changes can be made.
How do I apply my promotion code?
Once you have done this, confirm your selection by clicking on ‘Payment’. The payment page will open and you can take full advantage of this offer by entering the code, which will automatically apply the discount.
Is your website secure?
This site is 100% secure. In fact, you could even say it's 300% secure. Here's why:Firstly, the site you're visiting is on an HTTPS server (the little green padlock on the left-hand side of this page's URL is there to remind you). On this site, ALL PAGES are secure and cannot be hacked or targeted by malicious software.Finally, for payment, we use Stripe, the benchmark for secure Internet transactions.To sum up, you order in complete security.
What are the payment options?
You can currently pay by credit card and Paypal on our site. We do not accept bank cheques, transfers or cash on delivery.